In the event of product failure, please call STEINEL customer service directly at (800) 852-4343. We will attempt to troubleshoot the difficulty via phone. If warranty work or other repair appears necessary, we will issue an RGA# and ask that the tool be returned to us at the below address(postage paid by the customer), with the RGA# clearly marked, and accompanied by a brief description of the difficulty as well as your orginial dated sales receipt phone number and return address.
When received, STEINEL will diagnose the problem and determine if it is covered under warranty. If we determine that it is covered by warranty, we will repair or replace the defective tool, at our option, and return it to the customer (postage paid by STEINEL). If we determine that the tool is not defective and/ or that it is no covered by warranty, we will contact the customer to discuss his options prior to performing any repair work not covered under warranty. All non-warranty repair work is billed at standard rates and will be quoted prior to repair.